Shopping Cart
There are no more items in your cart
DO YOU NEED HELP?
1.4. Frequently Asked Questions (FAQs)
WE WORK DAY BY DAY TO PROVIDE YOU WITH THE BEST SERVICE
To make things easy for you, in this section, we will try to answer all the questions that may arise when making a purchase. You will find solutilons to the most common inquiries about shipping, payment methods, and returns. Nevertheless, your doubts may persist or remain unresolved. Don´t worry; you can contact us through:
- Phone number: +34 96 236 10 97 (From monday to thursday, from 9am to 14pm and from 15pm to 17pm, on fridays from 8am to 15pm)
- E-mail: shoponline@shop.joumma.com
We will be delighted to assist you and provide you with a personalized response as soon as possible!
FREE WITH ORDERS OVER 39 € (in Peninsula and Balearic Islands)
- For orders over 39 € (VAT included), shipping costs are free of charge.
- For orders under 39 €, the shipping costs are 3,95 €.
FOR SHIPMENTS to the Canary Islands, Ceuta and Melilla, and the rest of Europe:
If you wish to purchase from the Canary Islands, Ceuta and Melilla, or other European regions, please contact us beforehand via our contact e-mail shoponline@shop.joumma.com indicating which product you wish to purchase (with the name / reference as it appears on our website), your postcode, e-mail and address. We will contact you as soon as possible to give you a no obligation quote.
RECEIVE YOUR ORDER IN 24-48 HOURS*
Check the availability of the product you want (if it is not in stock, it will appear as available soon) and add it to your basket.
Once payment has been confirmed, we will start preparing the shipment to leave our offices as soon as possible.
Shipments take approximately 24-48 hours (1-2 working days) once the availability of the product has been checked and payment has been confirmed by the Customer. *For orders to the Balearic Islands the delivery time is 48-72 hours. For other European regions, we will confirm this when we prepare your quote.
If, for reasons attributable to the company, you do not receive your product within 30 days or less from the date of finalising the order, you may request a refund of the amounts paid, subject to a written complaint, without any claim for any reason whatsoever.
In campaigns of high volume of orders such as Christmas, Black Friday etc... Carriers may delay delivery by an additional 24-48 hours. If you have any questions, please contact shoponline@shop.joumma.com.
Joumma Bags is based in Spain and delivers to the Iberian Peninsula (mainland Spain and mainland Portugal) and the Balearic Islands.
If you wish to receive a product in the Canary Islands or Europe, send us an email to shoponline@shop.joumma.com with the name / reference of the product as it appears on our website, your postcode, e-mail and address and we will contact you as soon as possible to give you a quote without obligation.
Orders are delivered to the delivery address indicated when placing the order.
We cannot coordinate exact delivery times so you will need to contact the carrier if you would like delivery in the morning or afternoon.
1.4. Frequently Asked Questions (FAQs)
-I place my order on Monday, before noon.
The order is prepared the same day and there is a 95% chance that it will reach you the following day, Tuesday (if you live in a large town), i.e. within 24 working hours. The maximum delivery time is Wednesday (48 working hours).
The same system applies for orders placed on Tuesdays and Wednesdays.
-I place my order on Monday, after 12 noon.
As there is no more time to prepare it for shipment, this order would count as having been placed on Tuesday. It would therefore leave on Tuesday and arrive, with a 95% probability, on Wednesday (24 working hours). The maximum delivery time would be Thursday (48 working hours).
The same system applies for orders placed on Tuesday and Wednesday.
-I place my order on Thursday, before 12 noon.
The order is prepared the same day and there is a 95% chance that it will arrive the following day, Friday (if you live in a large town), i.e. within 24 working hours. As transport companies do not deliver on weekends, the maximum delivery time would be Monday (48 working hours).
-I place my order on Thursday, after 12 noon, or on Friday before 12 noon.
The order would be prepared on Friday, and as transport companies do not deliver on weekends, it will most likely arrive on Monday (24 working hours) or Tuesday at the latest (48 working hours).
-I place my order on Friday, from noon onwards, or at the weekend.
The order would be prepared on Monday, and the delivery time would apply as if it were Monday.
-What happens if they do not find my house?
The carrier will come, normally during office hours, to the delivery address. If they have any problems finding the address, they will telephone the number you gave when you placed the order.
-What happens if I am not at home, but someone else is?
If someone else is there to pick up the order, that person will receive the package and must sign the delivery note. If you have chosen to pay cash on delivery, you will also have to pay the full amount in cash.
-What happens if nobody is at home?
If no one is at home, the carrier will leave a notification with a contact telephone number. You can call this number to arrange a new date and time for delivery.
-What happens if, when they return, there is no one there either?
If on the second attempt the carrier does not find anyone when they go to deliver the package, you will have to pick up the order at the nearest office of the carrier (all provincial capitals have an office).
If the product cannot be delivered within a maximum of two attempts or ten days, you will be refunded the amount paid, without any claim whatsoever.
-Can I choose the delivery time?
Although we can indicate on your order that you prefer delivery at a certain time, the transport agencies plan their own routes. They will try to adjust as far as possible, but we cannot guarantee the exact time of delivery.
PAY WITH TOTAL PEACE OF MIND THROUGH OUR WEBSITE
a) Bank transfer
If you select this payment option, you will receive an e-mail with the total amount of the purchase and the account number to make the bank transfer when you complete your order. It is important that you indicate the order number that comes in the email. We will proceed to prepare your order as soon as the bank confirms that the payment has been made correctly.Bank details of Joumma Bags:
- Account holder: Joumma Bags, S.l.
- Bank: Banco Sabadell
- Account number: 0081 0319 45 0001206526
- IBAN: ES37 0081 0319 4500 0120 6526
Feel safe using PayPal. Place your order and make the payment through PayPal. Once the payment is confirmed, we will proceed to prepare the shipment.
c) Credit/debit card
To make the payment by credit card you must have at hand:
- Card number
- Name of the card account holder
- Expiry date
- CVV (security code on the back of the card)
d) Cash on delivery
If you prefer the option of paying cash on delivery, payment will be made in cash to the carrier at the time of delivery of the order at the address indicated. For this type of payment, the courier company applies a commission of 3 €. This is the only payment that has an extra commission.
You will only have to pay the carrier if you have chosen the cash on delivery option.